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Customer Reviews


4.7 of 5 stars

451 reviews

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Brandy Pendergrass reviewed Book Outlet 1

January 12, 2018 at 5:32 PM

I am on week 3 of not receiving my book my entire order! I received half of the books and the shipment packing list had them all listed as "sent". I called Book Outlet because I clearly did NOT receive my entire order and they said they were going to send the rest in a different order that would be guaranteed here on the following Monday. I was thinking "okay that's a bit inconvenient but today is Friday so three more days should not be an issue". That was Monday before this week and the shipment is still showing on the way. Now for the reason that I am angry... Waiting is bad enough for any occasion. Feeling like you are being bamboozled is uncalled for but having to buy more birthday presents for your niece's birthday because your order is 3 weeks late is RIDICULOUS! I had to purchase the books that she asked for again but for more than I paid at Book Outlet but her birthday cannot wait for them to get their crap together! I also called and the call center person said "It was no their fault that I had not received my books" and I was like YES! it is your fault! YOUR COMPANY sent only half my order and now I had to buy more books because the rest of that order is God knows where! Lastly, I made this order before Christmas and apparently, everyone on Facebook sites has received their AFTER CHRISTMAS ORDER! WHAT IS WRONG WITH THIS PICTURE? Now I am out $100.00 with no books in sight! Thank you for making me a proud Amazon Prime member.

Jessica Loper-Yockey reviewed Book Outlet 4

January 11, 2018 at 4:54 PM

Kirstin Elizabeth reviewed Book Outlet 5

January 8, 2018 at 5:50 PM

Catherine Joyes reviewed Book Outlet 5

January 7, 2018 at 9:49 PM

It is disheartening to read the negative reviews here. I’ve ordered online and have visited the store in person. It is an excellent source for remainders. Yes, some of them are damaged...but usually only older publications and these are usually priced accordingly, i.e., scratch and dent pricing. Most of the books I’ve received are in excellent condition. For those who gripe...return your order. End of. Good luck finding these prices elsewhere for pbks and hcs.

Kimberly Meza reviewed Book Outlet 5

January 7, 2018 at 9:05 PM

Corie Monahan reviewed Book Outlet 5

January 5, 2018 at 3:26 PM

I placed my very first (of two) orders on the first day of the boxing day sale. One of my orders came today (so excited!) and they were all in perfect condition! I'm certainly going to be a return customer as long as my other package arrives without issue, which I'm sure it will! Love this store 😊